Senior 2nd Line Support Analyst job in Musselburgh at Scottish Government

Senior 2nd Line Support Analyst

Company: Scottish Government

Location: Edinburgh UK

Date Posted:Feb 05, 2018

  We are currently seeking applications for a Senior 2nd Line Support Analyst within theDirectorate of Agriculture and Rural Economy, Information Systems Division based in Edinburgh.This is a permanent and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments. This is an exciting, challenging and ever changing role where you will bethe Senior Analyst in the team which provides operational support for the production system including managing resources and priorities while using monitoring tools to pro-actively spot changes in behaviour which may impact service.  The 2nd Line team will also be required to support major incidents through service recovery and root cause diagnosis working closely with 3rd Line areas both internally and externally to the Directorate. The team respond to and undertake the initial assessment and analysis of issues affecting production systems which will be identified by calls to the Service Desk or by identified behavioural changes in the Production systems. Where required code changes are identified these calls will be passed to the Application Support team to resolve.Qualifications RequiredFor jobs in Bands B and C, you must hold a minimum of 3 SCE Higher with one being English.Other qualifications or relevant experience equivalent to these may also be acceptable, if you are in any doubt please contact the Resourcing Officer named at the end of this advert to discuss.  Essential Criteria1. Experience in the design and implementation of JAVA enterprise middleware systems utilising a Service Orientated Architecture, including Service Bus and BPM technologies and a strong awareness of Oracle SQL. 2. The ability to cope with multiple priorities affecting different IT systems and impacting different functionality in a busy reactive environment. 3. Experience of and design of enterprise standard data integration solutions and toolsets.4. Experience of ensuring solutions and systems are designed and developed to align with IT corporate strategies, standards and principles. For further details and to apply online, visit our website athttp://bit.ly/sgvacancies. To apply, you must fully complete and submit an online application via our website before the closing date.To learn more about this opportunity, please contact Billy Gormanwho can be reached at billy.gorman@gov.scot or 0131 244 9318. If you experience any difficulties accessing our website or completing the online application form, please contact RecruitmentTeam on 0131 244 8217 or via recruitment@gov.scot. View full job description
JobCentre Plus 7 months ago
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