Senior CRM Salesforce Analyst job in Coventry at EON UK

Senior CRM Salesforce Analyst

Company: E.ON UK

Location: Coventry UK

Date Posted:Jan 20, 2018

We are looking for a Senior CRM Salesforce Analyst to join our team based in CoventryE.ON provides electricity and gas to millions of homes and businesses here in the UK. It’s incredibly complex work. It takes the talents of thousands of people to do what we do. Yet our vision is a simple one. We want to be the trusted energy partner for our customers. We’re doing that by making energy cleaner and simpler to understand. We’re also doing it by being genuinely helpful people and treating our customers fairly.Senior CRM Salesforce Analyst£39,667.00 - £50,644.00CoventryE.ON is a global provider of specialised energy solutions. We work hard to make the best deals possible and provide energy solutions for our customers.We’re currently looking for an experienced Salesforce Analyst to join our CRM team. Here, you’ll be responsible for leading the development of Salesforce CRM Infrastructure across our Corporates, SME and Residential business areas. You’ll be an expert in Salesforce CRM, leading the business in exploiting its system capabilities and delivering significant business and customer value. You’ll also use your well-developed communication skills to liaise with senior stakeholders across the business in order to understand business CRM needs and recommend best practises.Responsibilities include:Developing Salesforce CRM, as part of project delivery and product developmentDefine and shape deployment procedures for CRM system platforms across the businessDrive continuous improvements in adoption and usage for Salesforce.comManage the development and partner relationships to ensure optimal use of standard solutions and minimise the need for customisationServe as technical and architecture lead on CRM projectsOperate a Case Administration to provide system administration support for internal and customer-facing Salesforce environment, especially related to customised applications, user permissions, security settings, custom objects and workflowsScoping requests to define change design, development, testing, and successful deliveryManage the relationships and expectations of key stakeholders on Salesforce projects and also those currently using the systemProvide support to all Salesforce users throughout the businessSupport CRM Infrastructure Manager day to day and deputise during absenceMaintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and business objectives, and innovate ways to meet goals successfullyComply with E.ON IT policies when making changes to the system This is a great opportunity for a talented Analyst, experience in Salesforce, to drive their career in a market leading Energy Company.Essential Graduate level or equivalent with subsequent demonstrable experience in CRM or prospect management.Significant demonstrable experience of leading successful CRM deployments, leveraging the platformSalesforce Administrator or Developer certificationExcellent communication skills with the ability to influence a wide range of stakeholders including external service providers, sales managers and technical staff.Experience of SQL, databases and complex data analysis using Excel Additional information The role is based at Westwood Way, Westwood Business Park, Coventry, West Midlands, CV4 8LG Due to the nature of this role a DBS (Disclosure Barring Service) check maybe required. For more information on reasonable adjustments please This role is permanentE.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility. View full job description
JobCentre Plus 1 year ago
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