Senior Customer Service Advisor Mortgages CRT job in Liverpool City at Barclays

Senior Customer Service Advisor - Mortgages CRT

Company: Barclays

Location: Liverpool UK

Date Posted:May 16, 2018

Senior Customer Service Advisor - Mortgages CRTWorking hours - 4 x 10 hour days between 7am and 11pm Monday - Sunday followed by 4 days off.We are currently hiring for a large number of Customer Advisors to be based in our Barclays, Wavertree Technology Park, Liverpool site with a salary of £19,665.As a Barclays Customer Advisor, you'll be responsible for helping our mortgage customers as they begin their mortgage journey. You'll work with our customers to understand their requirements, determine eligibility and help them fulfil their home buying aspirations by passing over to a Mortgage Advisor in a branch or over the telephone. You will attain the highest standards of regulatory compliance and customer satisfaction, and in return we will give you a comprehensive range of innovative products, a truly supportive environment, plus comprehensive training.About us:We have a number of contact and processing centres, and there's a full spectrum of customer service, admin support and agent roles. These teams support our mortgage agents as well as our retail network. They also manage the admin associated with customer and product related processing - ensuring the standards of our service are consistently high.As a Customer Advisor, your main responsibilities will involve:* Ensuring that customers receive an exceptional service and helping them move forward with their mortgage needs* Enabling the delivery of consistently high customer service across all relevant customer propositions by working with team colleagues from across the Mortgage Family* Providing accurate advice and appropriate support to customers and colleagues by proactively developing the necessary knowledge and skills* Resolving customers queries at first point of contact wherever possible by utilising available tools and resourcesAs a Customer Advisor, your skills and qualifications will include:* Experience in a customer facing role with evidence of exceeding customer expectations * Customer service and relationship management skills to deal with external customers on sensitive issues * Experience of building relationships with customers to provide a service that's simple and effective* Communication skills, both written and verbal, and excellent interpersonal skills. * The ability to follow a self-managed programme of continuous training and professional development and meet the standards of regular competency testingThe Benefits:Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.Our Culture:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process. View full job description
JobCentre Plus 9 months ago
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