Senior Managed Services Engineer Structured Cabling job in Slough at JVP Jobs

Senior Managed Services Engineer (Structured Cabling)

Company: JVP Jobs

Location: Slough UK

Date Posted:May 16, 2018

Senior Managed Services Engineer (Structured Cabling)A fantastic opportunity to join and support our established team based on customer site in Slough. Working for:An exciting and innovative ICT provider that drives innovation from resource augmentation, structured cabling through reliable wireless networks to software development solutions we give customers greater choice and underpin their success. Turnover circa £12.5m with 52 employees.The job role:To enhance the service provision on site, this role will be ideally suited to an experienced engineer from a data centre environment, who is looking to move into a strategic role planning and co-ordinating requests. The position is highly customer focused where establishing professional working relationships with clients is paramount. This challenging role requires you to work closely with our customers in resolving requirements, faults and moves and changes.This is a permanent contract, and your attractive benefits will include 20 days holiday increasing to 25 as length of service increases plus 8 public holidays, pension, healthcare, life assurance, childcare and cycle scheme vouchers.Responsible for:• Client Liaison – dealing with queries, surveying jobs for infrastructure requirements, producing cabling quotes /Dealing with external product suppliers where required.• Establishing and processing work requests promptly and efficiently• Attending meetings and conference calls regarding BAU and projects work• Resource planning - allocating work to team of shift engineers, ordering materials and equipment• Technical support and troubleshooting• Database management - planning and coordinating jobs using our unique cable management database training will be provided to become a Celsius super user• Customer application tools (Service First) training will be provided• Keeping up to date reportsWho should apply?Previous support and substantial knowledge and experience in:• Moves, Adds and Changes• Copper and Fibre structured cabling network infrastructures• Service Now/BMC Remedy IT Service Management tools request database• Change Management processes• Invoicing processes although training can be provided• Operating knowledge and experience of a range of hand held testers is vitalThe following skills, attributes and behaviours are essential:• Strong customer service skills• IT literate including Microsoft Office applications• Self-motivated• Positive• Team player• Flexible to cover shift engineer absence and potential dedicated engineer resource per customer demand as required.A right to work in the UK and permanent UK residency order is essential for security clearance to carry out work on site, and valid photo ID is required when visiting site (including interview).All applications to be submitted online, and strictly no agency calls or agency CV submissions.This Project Manager (Structured Cabling) vacancy is advertised by JVP Jobs on behalf of the employer Pinacl-GDA. At JVP Jobs we believe in providing complete transparency for you the job seeker to help you make informed decisions. By applying for this role you are submitting your CV directly to our above named client. Please note that we DO NOT operate as a recruitment agency, all applications will be reviewed directly by the employer Pinacl-GDA, and should they wish to progress your application further they will be in contact with you.Feel free to visit to access CV and interview tips, apply for advertised vacancies, and set up email job alerts. View full job description
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