Senior Product Manager Insurance job in London at Xbridge Limited Simply Business

Senior Product Manager (Insurance)

Company: Xbridge Limited - Simply Business

Location: London UK

Date Posted:Mar 21, 2018

Senior Product Manager (Insurance) Technology. Award-winning customer service. Bleeding-edge data ability. Simply Business is a new type of insurance company, using all of the above to create the best possible insurance experience for small businesses and self-employed people. We love working here, and have even taken the number one spot in the Sunday Times Best Company To Work For 2015 and 16 lists; we’ve stopped entering now to focus on a few bigger projects, but you get the idea. It’s a great place to work. There are currently over 400,000 active Simply Business insurance policies in the UK alone. And we have offices in London, Northampton and Boston, USA. Talking of offices, ours are bright, airy and geared up for really smart working. We’re flexible, with plenty of remote workers coming in and out, and we believe work and life should be hand in hand, rather than a juggling act. So no need to worry about school pick-ups, or a horrible commute. Our people are our most important asset, so we focus on building a working life that helps us thrive, not stick. Join us and you’ll be part of our journey to creating something even better, for our customers and ourselves. Overview of the teamThe Insurance Product team is focussed on connecting the dots between the insurance needs of our customers and products from insurers in the market. The team owns what we sell and is responsible for selecting, designing, developing, implementing and managing the range of insurance products we offer.  The team works with people across the business, some key partnerships include Claims, Customer Insight, Insurer Relations, Marketing & Acquisition, Operations, Underwriting, Partnerships & Distribution, and Digital Product.The primary measures used to judge success in the Insurance Products Team are: customer quotability, customer uptake and successful customer outcomes when using our products. The team is accountable for delivering results on these.The Role You’ll be joining this team to help us develop our insurance offering(s), and more broadly the solutions we deliver to solve customer problems As a Senior Product Manager, reporting into our Director of Insurance Product, you will:  Lead what we sell: Proactively engage with stakeholders to set the direction of your product, defining the Insurance Product strategy and roadmap, ensuring alignment to strategic priorities across the business  Explore customer problems and appraise opportunities (with stakeholders before committing to them) to drive great customer experiences and growthUse customer and data insight from, the market, our sales funnel, competitors, and claims to inform prioritisation Take responsibility for forming hypotheses and measures, defining target KPIs to measure the success of your product  Provide leadership and support as a subject matter expert in Liability and Property insurance for initiatives in how we sell: Championing solutions that work for customers in an insurance context  Be responsible for Insurance Product decision making, prioritisation and delivery: Working closely with Assistant Product Managers to deliver insurance product changes Be dedicated to delivering the maximum impact with the minimum effort, releasing value early wherever possible, creating a sense of urgency and momentumEnsure stakeholders are kept up to date and we deliver in an efficient manner, breaking down changes into smaller value chunks and iterate through deliveryDeliver solutions in an agile way by: writing user stories and acceptance criteria, planning delivery sprints and coordinating across the business with key stakeholders and other teamsMonitor and measure the success of your Insurance Product, managing and leading decision on future iterations, feeding into insurer panel managementDrive continuous improvement to ensure that we’re meeting the needs of our customers, ensuring our insurance products are suitable, and delivered in an easy to understand format Empowerment and learning are important to us. You’ll have autonomy to make decisions on what we execute on while being accountable for results, ultimately playing a pivotal role in driving our continued success.Characteristics - we are looking for someone who… ?        Cares deeply about customers?        Champions and loves learning, both through and with others?        Is talented and well versed commercially?        Has the attitude and aptitude to rapidly gain in-depth knowledge of your product?        Who loves collaboration, compromises in the right way and has experience in leading varied groups to swift decisions?        Can change gears and adapt in a fast paced environment?        Demonstrates ownership, responsiveness – a bias to action, and commitment?        Proactively keeps abreast of industry developments and related domains?        Brings a fresh perspective, challenging insurance industry dogma?        Possesses leadership skills to influence our direction, decisions and execution ?        Can contribute towards a good team becoming a great team ?        Is passionate about what they do and is excited about the way we work Expertise and experience - we are looking for someone who has ?        Extensive experience in delivering a great insurance product – where you had a hands-on decision making role in building / running one or more products sold digitally ?        A track record of making trade-off calls on prioritisation – being able to demonstrate great decision making using data and evidence ?        Driven significant improvement in your product – from ideation to live with measurable success across defined KPIs ?        Effectively worked with senior business leaders / stakeholders outside of your immediate team to facilitate requirement gathering/elicitation sessions ?        Identified, driven and delivered on improvements to a digital customer experience within a financial services environment ?        Influenced decisions taken at a more senior level to drive results forward Skills - we are looking for someone with  ?        Excellent communication skills – both written and verbal?        Excellent technical insurance knowledge – you must be technically competent in how insurance markets and products work (e.g. underwriting principles and risk selection) ?        Excellent negotiation, persuasion and analytical skills e.g. financial modelling, forecasting and experience of analytics platforms?        Fast prioritisation and decision-making skills, especially when faced with trade-offs?        Strong stakeholder management and facilitation skills?        Strong problem-solving skills, motivated to take on challenges with minimal direction?        Extensive experience with e-commerce teams using agile software product development ?        Several years experience in commercial insurance lines or in a complex insurance domain ?        It would be beneficial to have a relevant qualification such as ACII, Dip CII, Cert CII or equivalent (attained or studying towards)?        Depth of understanding UK financial regulation, in particular financial conduct and Treating Customers Fairly What are the benefits? There’s all the serious (but important) stuff we call ‘core benefits’. On top of that, you can pick and choose from the more exciting options we offer – whether it’s a full gym membership or gym subsidy, comprehensive private health cover, extra holiday, or a National Trust pass. The ‘core’ stuff Some of these will kick in once you’re confirmed in post, but here’s the summary: ?        a salary that reflects your experience, our pay policy and the market we’re in from your first day, generous annual leave?        life cover (financial cover for your family, should the worst happen)?        a cash plan to reimburse your everyday medical expenses?        an extra day off if you get married or move house?        a stakeholder pension (employer-matched at 5%) The fun stuff Passed probation? Time to pick and mix from things like: ?        a full gym membership?        private medical insurance?        cinema passes?        up to 5 extra days annual leave?        shopping vouchers?        dental and/or travel insuranceBut there’s so much more to Simply Business than insurance and memberships. We also commit to flexible working options, smart working (our offices are kitted out for you to work when and how you choose), cycle to work, childcare vouchers, and season ticket loan schemes, and we have a handy online form to put in any training or conference requests. Best of all, though, are the groups, clubs, and adventures that come with the Simply Business territory. Forget a simple Give As You Earn scheme (although we’ve got that too) – we trek the Sahara for charity, take you on weekends away, throw epic summer parties, and meet up for book groups, public speaking coaching, yoga, cheeky manicures, beer brewing, and lots, lots more.LocationBank, London (with travel to our operations centre in Northampton as needed)The Simply Business culture is truly unique. And you sort of have to come and spend time with us to appreciate it. So get that application in and we’ll take it from there.Closing date 18 April 2018 View full job description
JobCentre Plus 9 months ago
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