Senior Service Delivery Manager job in Birmingham at FIDELITY INFORMATION SERVICES LTD

Senior Service Delivery Manager

Company: FIDELITY INFORMATION SERVICES LTD

Location: Birmingham UK

Date Posted:May 14, 2018

 Direct and control all support activities required to maintain a high level of availability and stability for one or more applications including incident/problem analysis and resolution, change deployment and certification, application performance, application operations management and development support.General Duties & Responsibilities·         Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.·         Monitors staff performance, works with employees to implement goals and document progress.·         Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.·         Manages staff to ensure all duties are performed in an accurate and timely manner.·         Develops and implements department policies and procedures.·         Ensures deadlines and production schedules are met and reallocates workloads as necessary.·         Performs resource planning and allocation and supports direct reports in meeting work requirements.·         Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.·         Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.·         Executes company policies and practices and serves as a channel for company communications.·         Assists in managing the computing environment to protect the production applications critical to the success of the business.·         Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc and availability targets.·         Assists other IT management team members to establish strategies and priorities for overall IT operations by analysing and understanding the current and future IT operation needs.·         Develops and recommends tactical and strategic plans for information processing operations.·         Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area.·         Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.·         Develops and maintains team standards and procedures that support departmental standards and procedures.·         Manages internal and external communications / escalations on issues.·         Understands processing environments for supported products and services.·         Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.·         Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.·         Other related duties assigned as needed. General Knowledge, Skills & Abilities ·         Requires strong management, organizational, team building, coaching and mentoring skills.·         Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence.·         Considerable knowledge of all operations lifecycle phases, e.g, requirements definition, risk management, implementation, deployment, maintenance.·         Considerable knowledge of IT production administration and operations activities and controls.·         Knowledge of software development lifecycle (SDLC) methodologies and integrated controls.·         Technical knowledge of information technology networks, systems, peripherals and software applications.·         Knowledge of all types of testing, e.g, unit, component, integration, system.·         Strong knowledge of FIS products and services and business operations.·         Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations.·         Proven ability to function in an environment that requires flexibility, good judgement and sound decision-making, often based on limited information and/or under extreme conditions.·         Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels.·         Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public for projects, programs and people.·         Has very wide latitude for decision-making.·         Typically requires ten years of experience in Service Delivery or related field with a minimum of four years management experience.Salary: CompetitiveLocation: BirminghamPosted: 14th May 2018Closing Date: 12th June 2018 View full job description
JobCentre Plus 1 year ago
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