Service Designer job in London at Barclays

Service Designer

Company: Barclays

Location: London UK

Date Posted:May 10, 2018

Service DesignerAs a Barclays Service Designer you will apply your excellence in service design and creativity to transformational projects, making a real difference to our customer's experience. You will be working with digital and customer service teams to define a unique service experience across all aspects of the bank, for both customers and colleagues. The Service Designer has the opportunity to transform our culture and lead our ability to use service design thinking to transform our business. You will be working with a sprint team working with design / Agile methodology to develop end to end experiences.About us:Barclays Retail Products and Segments is accountable for the customer experience and commercial performance for Barclays UK. Segments cover Community and Premier customers and our aim is to help our customer move forwards in their lives and to provide an exceptional level of service to our defined customers segments. The Service Experience team is dedicated to transforming customer experience by reducing complaints and increasing Brand Net Promotor Score (BNPS). It is divided into four skills communities and operates on a design / agile methodology focused on customer and colleague experiences.As a Service Designer, your main responsibilities will involve:* Bringing exceptional service design experience tools and skills to life* Designing and delivering journeys that drive strong engagement and deepen relationships with customers* Delivering product and service journeys, creating simple and concise self-serve journeys for the customer* Working with a sprint team using design / Agile sprint methodology to develop end to end experiences, develop prototypes and experiments to validate propositions and prepare solutions for delivery* Leading in the practical application of design thinking in order to truly transform the retail customer experience* Engaging in team development, best practice sharing and development of the teams skills in service designAs a Service Designer, your skills and qualifications will include:* Ability to contribute effectively when working with senior stakeholders, whilst establishing and maintaining credibility with the senior leadership team* Excellent written and oral communication with the ability to make engaging presentations* Strong design experience with the ability to think creatively, particularly through the use of emerging digital technology* Experience of using Design thinking methodology, tools and customer centric approach. Design skills including drawing and storyboarding preferred* Knowledge of digital development, agile practice and ability to interface with digital teams * Proven ability to operate in a complex business environmentThe Benefits:Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.Our Culture:All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.Diversity:We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process. View full job description
JobCentre Plus 1 year ago
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