SkillCentre Support Manager job in Manchester at Manpower UK

SkillCentre Support Manager

Company: Manpower UK

Location: Manchester UK

Date Posted:Jun 02, 2017

Responsible for supporting in the smooth running of the Centre and leading on the management of learner behaviour, attendance, punctuality. Lead on the implementation and management of the Centre Code of Conduct process including an learner investigations to support with learner retention on programme, achievement of learning aims & progression.Lead on the Learner induction process and be involved in learner recruitment, enrichment and job placement activities. *To support managers across the SkillCentre in proactively and robustly managing learner attendance and engagement on programme*To work collaboratively with centre staff to ensure that all learners and other customers receive the help, encouragement and practical support they need in order to achieve their goals.*Support and direct tutors, when required, on effective classroom behavioural management techniques*To lead on and support centre staff in effectively applying the learner Disciplinary Procedure to deal with bad behaviour, poor attendance and persistent lateness. *To lead on and support centre staff with the effective management of learner complaints & issues, applying informal resolutions as a first response when appropriate*Support staff and Curriculum managers with the development of the curriculum content and service delivery approach and timetable to support cost effective, quality delivery.*Incorporate the company's health and safety and safeguarding arrangements for staff and customers in everything we do - leading by example at all times. *Lead on learner inductions with the support of Centre staff. *Provide mentoring, advice and guidance as required for learners in order to sustain progress on programme and ensure positive outcomes.*Ensure engagement with people is of a high quality and establishing relationships with new learners and assist them to understand the potential benefits of The Skills Company services and encourage commitment to the programme.*Evaluate and analyse learner, employer and staff feedback to inform curriculum offer so that it is competitive in the market meeting learner and employer needs. *Assist in the creation and co-ordination of learner work placements, site visits and enrichment activities to support in learner job placement success *Carry out associated administration work including report writing, collecting and analysing management information, evaluating service delivery and audit and review of records.*Supporting with teaching sessions when cover is required*Maintain up to date industry knowledge and knowledge of contract and policy developments*Develop productive relationships with the wider Skills and MGC operations to support SkillCentre operations*Embed the MGC culture and lead staff and learners so that the behaviour, attitude and belief contribute to high quality delivery and strong performance against targetsEssential Skills:*Developing relationships with learners of all ages, internal team leaders and colleagues along with parents and partners*Ability to lead on the managemet of learner behaviour standards and expectations and develop strong action plans to assist in support unacceptable behaviour*Teaching quals relevant to technical sectors*Education and training experience*Youth work experience Key Skills *Strong interpersonal, communication and negotiating skills.*Ability to work in a target driven environment, with a focus on the successful achievement of learning aims, and progression into employment or further training for learners*High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.*Ability to oversee the customer journey in conjunction with teams Experience and Knowledge:*Industry specific knowledge and experience*Proven track record of working with learners from disadvantaged backgrounds *Proven track record of challenging unreasonable and challenge behaviour culminating in greater client engagement and improved attendance, attitude and behaviour whilst on programme*Proven track record of funded and/or commercial success, motivating teams to achieve*Experience of developing and delivering Adult Skills / Learner Responsive and Apprenticeships learning to all ages*Funding and awarding body requirements *Exemplary delivery experience *Experience in the guidance, advice & counselling environments.Knowledge*Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.*Knowledge in relation to the support agencies that can assist with individuals with complex needs (e.g. debt, substance misuse, housing etc) *Training, education & employment opportunities locally & nationally (including Study Programmes, Traineeship and Apprenticeships)Personal Style:*Strong people management skills*Clear focus on the customer, their challenges and empathy for their needs*Excellent organisational and time management skills*Able to work effectively under pressure and maintain a professional approach*Takes responsibility for own workload*Ability to communicate and motivate people and employers and to influence and build working relationships.*Ability to understand, demonstrate and apply MGC values: Make a positive difference, stronger together, empower people, do the right thing, build on success. 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