Strategic Partner Manager Creators job in London at Facebook

Strategic Partner Manager, Creators

Company: Facebook

Location: London UK

Date Posted:May 03, 2018

Strategic Partner Manager, Creators(London, United Kingdom)Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.Facebook is seeking a detail-oriented Video Specialist to help with partner outreach, account management and technical support for the Games Partnerships team. The Games Partnerships team is a rapid growth organization working with the most exciting game developers, publishers, and creators across platforms from mobile/web to PC/console with the goal of fostering and strengthening gaming communities. This individual will work directly with emerging gaming content creators, acting as a primary contact for both internal and external stakeholders, providing support for new features, and helping them optimize performance on Facebook. This role will also involve developing and executing communication strategies to create and sustain new partnerships and track partner progress to ensure that these important relationships meet the strategic objectives of partners and Facebook. This position can be located in our London, UK office.ResponsibilitiesAssist with gaming creator outreach, account management and technical supportIdentify, recruit, and onboard high potential partners to FacebookEstablish best practices and educate new gaming creators on how to optimize performance and community buildingDevelop and share expertise on Facebook’s video and platform productsAssist partners with implementation of new tools and productsTrack retention and performance of partners and develop cross-functional strategies to optimize their performanceBecome an expert in the support experience for gaming creators on Facebook and quickly resolve partner issuesEnsure the success of gaming creators on Facebook through consultations and scaled training methodsSolicit, organize, and contextualize product feedback from partnersMinimum QualificationsBA or BS Degree or equivalent'Understanding of the gaming landscape and a passion for gaming creators and video game publishers2+ years of experience in online operations, communications or customer servicePassionate about creating world-class service experiences that delight partnersExperience working independently in dynamic environments and a track record of taking initiative on groundbreaking projectsDemonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plansExceptional communication and presentation skills, and the ability to serve as a spokesperson for FacebookAbility to work effectively and cross-functionally, both internally and externallyAble to prioritize when juggling multiple responsibilities on behalf of multiple partnersComfortable providing customer support over the phone, email/web, and in-person at eventsExcel and PowerPoint experience is strongly preferredWilling to travel to visit partners, attend events etc.Previous Intellectual Property experience or DMCA knowledge a plusPreferred qualifications-Competitive Salary including the following benefits apply:Medical BenefitsDental BenefitsVision BenefitsPension BenefitsLife AssuranceChildcare BenefitsGym BenefitsTransport benefitsLaundry BenefitPosted: 3rd May 2018Closing date: 31 May 2018 View full job description
JobCentre Plus 9 months ago
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