Support Analyst Windows 7 MS Office 2010 2nd Level Support job in Musselburgh at Workcircle

Support Analyst - Windows 7, MS Office 2010, 2nd level support

Company: Workcircle

Location: Edinburgh UK

Date Posted:Apr 30, 2016

Support Analyst - IT related degree, recent graduate, 2nd line, Windows 7, MS Office 2010, Virtual Client Services, Customer Service. An excellent opportunity to join this leading global consultancy. You will be part of the 2nd level support team who provide remote telephone support to a large user base covering a 12 hour period operating a split shift work pattern. Incidents are received from the Service Desk and resolved or transferred to various support teams for further investigation/resolution. The team is required to provide quick resolution of incidents to minimise end user down-time and maximise customer satisfaction. Key responsibilities: Progressing end user incidents referred from the Service Desk using approved tools and in compliance with the incident process. Telephone contact with end users. Investigating and diagnosing issues. Applying known fixes. Resolving or transferring incidents to the appropriate support teams. Applying timely and accurate ...[Click 'apply' for more information] View full job description
JobCentre Plus 3 years ago
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Support Analyst Windows 7 MS Office 2010 2nd Level Support jobs in Musselburgh

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