Support Analyst job in Musselburgh at Monster UK

Support Analyst

Company: Monster UK

Location: Edinburgh UK

Date Posted:Jan 28, 2015

A leading Asset Management company require an ambitious IT Operations Support Analyst to be based at their offices in Edinburgh city centre. The client is keen to stress the career opportunities available within the business and view this role as an excellent stepping stone to grow within this internationally focused business; it is a role therefore ideally suited to a person who has graduated in the last 3 years and gained solid foundation skills within an IT support team.The successful candidate will be initially responsible for providing operational support and maintenance for the systems and IT Infrastructure operated by the company before moving onto a variety of service based projects that the organisation is looking to develop. The following responsibilities are associated with this role - • Support the operational environment that provides the company applications and meets the requirements of service availability and recoverability • Assist with the build, test, implementation and support handover acceptance of solutions to support the organisation's project portfolio • Understand and carry out procedures for which the team is responsible. • Participate in disaster recovery testing. • Maintain up-to-date architectural and procedural documentation for all operational systems. • Establish and maintain a relationship with key suppliers and contracts to gain insight into best practice • Maintain a professional relationship with key suppliers and contacts to gain insight into best practice • Ensure that accurate reporting is delivered on a weekly basis detailing activities to manager To be considered for this role, you should have the following skills and experience - - Graduated within an IT related subject- 2-3 years server skill experience incorporating 2nd line support in the following areas:- Host Operating Systems (e.g. VMware ESX, MS Windows Server, Linux, Solaris, AIX) - Systems monitoring &scheduling tools (e.g. Solarwinds, HP SIM, BMC Control-M) - Database support (e.g. MS SQL) - Anti-Virus management and control - Operating system patch management - Software release management and control - Backup management and control (Veritas Netbackup) - Hardware break/fix - Print server management and control The ideally candidate will technically and business aware and committed to delivering a first class service. You will be a highly driven individual, who can bring ideas to the company and make things happen. Industry related qualifications would be advantageous. This role is part of a shift rota and includes working a week of night shifts every 5 weeks. Please send your CV for more information about this role. View full job description
JobCentre Plus 4 years ago
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