Support Worker Extra Care job in Reading at Optalis Ltd

Support Worker- Extra care

Company: Optalis Ltd

Location: Reading UK

Date Posted:May 17, 2018

  Job Description JobTitle:Care SupportWorker Service:Extra Care Housing–Older AdultsSection:Domiciliary Care – OlderAdultsReportsSenior SupportWorkerTo:Location:Please refer toadvertEmployment Status:Permanent; working on a rota pattern 7 days over 14.Hours of Work:Agreed contracted hours per week working a rolling rota, including mornings, evenings, weekends and Bank Holidays (night shifts are available also). Our Extra Care Housing Schemes provides a seven day a week service 24 hours a day.Job Purpose:Providing a wide range of support to tenants.Working alongside a team, using skills to encourage, support and provide high quality specialist care.Scheme in Finchampstead includes dealing with housing and maintenance issuesTeam Purpose:To provide care services to vulnerable adults within a sheltered housing environment.Organisation Chart:Service Manager   Operational Lead Senior   Support Workers   Support WorkersDIMENSIONS:Budgets directly controlled:Budgets monitored on day-to-day basis: Number of employees managed/supervised: Nature of physical assets directly controlled: None None None NoneNature and type of internal contacts:•          Regular exchange with customer service, seniors and care and supportstaff•          Discussion with manager/ senior support worker as and when required•          Care managers,OT’s Nature and type of external contacts:•          Main contact is with customers for whom care is provided, other members of the household and familymembers•          ContactwithGPs,DNs,HVS,andChiropodists,othercarers-formalandinformal.•          Regular exchange with WBCcontractors•          Liaison with DayCentres.  Main Tasks/Accountabilities:(Refer to Behaviour Profile for information about core behaviours)All work to be undertaken in accordance with the National Minimum Standards for Domiciliary Care and Optalis Core values.All tasks, related to housing, to be undertaken within Housing Law, as identified by WBC Tenant Services.Ensuring information is shared with team members in good time which is relevant to service delivery, customer care and customer/staff safety.Undertaking hands-on care.To provide customers with care support, as identified in their individual care plans, which could include, personal care, medication, nutrition needs, and domestic tasks. Promoting choice, ensuring all delivery of care is customer focused and is delivered with dignity and respect.Understanding the needs of the customers and attending training to enable greater knowledge, as required.Tenant Services:To assist with tenants and relatives queries, in the managers absence and report any concerns to the manager.To report faults and repairs to the relevant persons, keeping the tenant informed of the situation.To carry out and comply with Fire Alarm Tests.To complete building maintenance checks, as identified by the manager.Housekeeping:To complete daily housekeeping tasks, such as cleaning and food preparation as identified by the manager.Office/ administration:To assist and back up with office duties on a daily basis.To ensure care plans are reflective of the care required and report to manager/senior if changes are required.To attend meetings and training, as identified by the companyStaffs are required to attend staff meetings and attend training that is relevant to them delivery care services.JOB CONTEXT:The post holder is required to supervise an in house workforce to ensure that vulnerable people living within the scheme receive a quality service with good outcomes. This is undertaken through shift work, which covers 7 days a week, 24 hours a day.Person SpecificationPlease ensure that you read the person specification carefully, as this will be used to assess candidates as part of the shortlist and interview process. E = Essential to carry out role to minimum required standardD = Desirable but not essential to carry out the role Knowledge/Qualifications:•          Knowledge of dignity incare•          Knowledge of outcomes based caredelivery•          NVQ Level 2 orequivalent•          Knowledge of assistivetechnology•          Knowledge of housinglaw E E  D D DSkills/Abilities:•          Communicationskills•          Interpersonalskills•          Ability to record/report observationsaccurately•          Planningskills•          Ability to work underpressure•          Computerliterate•          To be able to act professionally when discussing sensitiveissue E E E E E E E Experience:•          Significant experience of work in the careindustry  DPersonal Qualities:•          Ability to work as part of ateam•          A caring and professionalattitude•          A goodlistener•          A sense ofresponsibility•          A positiveattitude•          Ability to useinitiative E E E E E E Special Factors:•          To assist in the management of the flats, ensuring tenants can access information and repairs whenrequired.•          To assist in managing the building, reporting maintenance issues and having contact with contractors (IFAPPLICABLE)•          Specified rota pattern including weekends, bank holiday, mornings and evenings.•          Full driving license – some tenants require support with tasks which involve beingtransported E  E E E           Behaviour Profile Core BehavioursDegree RequiredBehaviour Statement ?      PersonalEffectiveness FacilitatesFacilitates decision making & makes decision, uses initiative and is accountable for decisions. ?      Impact FacilitatesRemains focussed on detail, follows work/issues through; delivers what they              have              committed              to,              whilst considering their impact onothers.  ?      Resilience  ActsAccept & adapts to both significant & day to day change; Seeks to identify the benefits & opportunities created by              change;                            Maintains              effective performance              under              pressure              & ambiguity  ?      Joined UpThinking  ActsDemonstrates an awareness of how to              operate              within              the              formal              & informal              organisational              structures; acts in accordance with Optalis core values.  ?      Analysis &Judgment  ActsActs with & uses ‘common sense’ in reaching a solution; does not ignore problems - tackles them by breaking them down & considering all factors; complies fully with Optalis Risk Management Policy  ?      Interpersonal  FacilitatesSharesinformation;seeksto appreciate                            the              role                            of              other colleague/customer role & issues; facilitates issue resolution &  does  not ignore minor issues that could lead toconflict. ?      Customer &Community Focus ActsActs appropriately to internal & external customer requests, ensures customer satisfaction, takes responsibility for correcting issues. ?      Respect FacilitatesPromotes and facilitates equality, diversity, rights and  responsibilities of individuals. Deals with difficult situations sensitively.  View full job description
JobCentre Plus 7 months ago
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