TEAM LEADER - BASED IN SOLIHULL - 18,000 PLUS B... job in Solihull at Kate & Co
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TEAM LEADER - BASED IN SOLIHULL - 18,000 PLUS B...

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Company: Kate & Co

Location: Solihull, West Midlands

Date Posted: Nov 01, 2011

The key tasks within this role are - Managing the ratio of available Customer Servicing/ Collections Officers to the volume of inbound calls in order to ensure the departments abandoned call rate is not exceeded Mentoring and coaching the Customer Servicing/Collections Officers in order to ensure that their knowledge and skill levels are appropriate in order to carry out their role Handling escalated calls from customers in order to ensure that complex queries and complaints are handled swiftly Proactively deputise all core activities undertaken by the Manager during their absence...View full job description
From Reed - 01 Nov 2011
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