Technical Account Manager job in London at PulsePoint Inc

Technical Account Manager

Company: PulsePoint Inc

Location: London UK

Date Posted:Jan 22, 2018

Technical Account Manager  Farringdon, London Salary Range: £30K - £40KClosing date for applications: 22 Jan 2018 – 19 Feb 2018Job DescriptionAre you passionate about developing actionable insights through research and analysis? Do you love to immerse yourself in data and find insights that help advertisers and partners reach their goals and also generate more sales? Do you have a strong interest in display advertising, programmatic sales, and/or RTB? If so, PulsePoint may have the perfect opportunity for you.The Operations team is looking for a technical account manager to help answer strategic questions by gathering insights from available data sources. What you'll be doing (Job Responsibilities):Provide insights and analytics to increase exchange revenueDrive high partner and client satisfaction through:Delighting customers by providing frontline account & service teams with sophisticated and actionable insights helping clients understand how to react to and anticipate in the changing digital environment.Monitoring and recognizing trends in audience, advertiser behavior, and publisher inventory within the exchange environment and proactively informing partners and account teams.Provide feedback on tool, data, and reporting improvementsSupporting technical and non-technical issues as reported by clients and helping them reach resolution by liaising with internal teams.Be the subject matter expert for technical details on Pulsepoint products and technology and provide guidance and support on RFPs and client meetings.Consulting with account teams to support account planning and client strategyPartnering with Data Science and other product/engineering-oriented teamsCollaborating with Account Management team to prepare and conduct Partner/Client Business Reviews (e.g. MBR, QBR, etc.) with strategic accountsWhat you'll need (Qualifications):Great oral, written, and presentation communication.Experience in Technical support or technical operations is idealAbility to isolate clients’ key business questions, gather business requirements, and create required documentationFamiliar with data visualization concepts and dashboard developmentEducation in Computer Science / Technology is a mustStrong analytical software skills (e.g., any exposure to big data stores such as Hadoop, and statistical analysis packages a plus)Expert project management skills including an ability to take on several projects at onceSQL knowledge for report querying Tableau knowledge for creating new reports a plusPrevious experience with Online Media / Advertising / Programmatic technology  View full job description
JobCentre Plus 1 year ago
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