Technical Support Analyst Software Support job in Reading at Reedcouk

Technical Support Analyst / Software Support

Company: reed.co.uk

Location: Reading UK

Date Posted:Apr 07, 2017

Salary: £35,000 - £45,000 plus outstanding benefits package and career progression! Skills: Technical Support. Software Support. Applications Support. Cloud Based Software. SQL programming. Oracle, Postgres. Core Java. Java EE. Multilingual. Linux. Web Applications. Microsoft Office. Social Software is awesome, especially when you get to use it at work, but even the best software breaks sometimes. That's where the Technical Support Analyst comes in. In short you will be accountable for delivering outstanding technical support to our customers to make sure their experience is a positive one. This is an excellent opportunity for an experienced customer service representative who has a passion and desire to learn our technology to take their career to the next level.The successful candidate will need to be incredibly passionate about providing an in-depth technical support for customers, and will have a thirst for making a real difference in the customer experience of an innovative, cloud based software.The Technical Support Analyst Duties:Interface directly with customers on our industry leading collaboration solutions using online cases submitted to Technical Support.Use your outstanding research and troubleshooting skills to manage and resolve customers’ product questions and issues. Provide technical feedback with a strong perspective on customer needs.Clearly define the issue and use excellent judgment on cases to identify priorities. Effectively juggle these priorities with great time management skills.Maintain happy customers by using your customer service skills to keep communications clear, positive, polite, productive, and responsive.Identify root cause issues and look for patterns in cases to make sure they don’t happen again.Use your strong writing skills to document solutions in our online community.Collaborate with Support, Engineering, Product Management, Sales and Accounting teams to resolve product issues.Ok, over to you! Our perfect Technical Support Analyst: Solid customer facing experience.Solid technical support experience relating to hardware, software, IT, etc.Thorough knowledge of web-based and Microsoft Office applications. (Java) Ability to quickly learn our product.Excellent communication skills, with a positive, customer-centric attitude.Good analytical skills. Can quickly identify the root cause and offer a succinct solution.Well-organized, always follows through on commitments to customers and colleagues.Flexible, with the aptitude to manage multiple tasks in a thriving, fast-paced, dynamic environment while meeting critical deadlines.Skilled technical writer able to document problems and solutions for customers and support colleagues.Ability to work individually and as part of a highly collaborative team.Bachelors or Associates degree in a related field.Preferred Qualifications:MultilingualKnowledge and experience working with social software applications.SQL programming and experience with Oracle and/or Postgres.Experience with Linux.In addition, any of the following would be a fantastic bonus:Jenkins, Git, SVN, Maven, IntelliJ, Eclipse, NetBeansFamiliar with using RESTful APIsExperience of troubleshooting LDAP and SAML SSO configurationsExperience with the Struts and Spring frameworksIn return, our client can offer the opportunity to be part of something huge! With an outstanding culture and working environment, and a very strong benefits package, our client can offer something special! Sound interesting and something you would love to be part of? Call us today! Skills: Technical Support. Software Support. Applications Support. Cloud Based Software. SQL programming. Oracle, Postgres. Core Java. Java EE. Multilingual. Linux. Web Applications. Microsoft Office. View full job description
JobCentre Plus 1 year ago
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