Technical Support Software Support job in Reading at Reedcouk

Technical Support / Software Support


Location: Reading UK

Date Posted:Apr 21, 2017

Technical Support / Software Support sought by an exciting software house based in Reading. We are seeking an intelligent highly motivated IT Engineer with excellent communication and trouble-shooting skills to join the support team. The ideal candidate is passionate about delighting customers, an excellent problem solver, and is self-directed. This is a terrific opportunity to join a highly motivated, growing team and to contribute daily to the success of our customers as well as cultivate good Java skills.RESPONSIBILITIES• Interface directly with customers on our industry leading collaboration solutions using online cases submitted to Technical Support.• Use your outstanding research and troubleshooting skills to manage and resolve customers’ product questions and issues. Provide technical feedback with a strong perspective on customer needs.• Clearly define the issue and use excellent judgment on cases to identify priorities. Effectively juggle these priorities with great time management skills.• Maintain happy customers by using your customer service skills to keep communications clear, positive, polite, productive, and responsive.• Identify root cause issues and look for patterns in cases to make sure they don’t happen again.• Use your strong writing skills to document solutions in our online community.• Collaborate with Support, Engineering, Product Management, Sales and Accounting teams to resolve product issues.Skills required:• 2-4 years experience in technical Support• Thorough knowledge of web-based and Microsoft Office applications. Ability to quickly learn our product.• Excellent communication skills, with a positive, customer-centric attitude.• Good analytical skills. Can quickly identify the root cause and offer a succinct solution.• Well-organized, always follows through on commitments to customers and colleagues.• Flexible, with the aptitude to manage multiple tasks in a thriving, fast-paced, dynamic environment while meeting critical deadlines.• Skilled technical writer able to document problems and solutions for customers and support colleagues.• Ability to work individually and as part of a highly collaborative team.• Bachelors or Associates degree in a related field.• SQL, Java skills idealIf this role would be of interest to you, please apply with your most up-to-date CV and I will give you a call to discuss the role in more detail.Reed Specialist Recruitment Limited is an employment agency and employment business View full job description
JobCentre Plus 2 years ago
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