Trainee IS Support Analyst job in Musselburgh at Scotjobsnet

Trainee IS Support Analyst

Company: Scotjobsnet

Location: Edinburgh UK

Date Posted:Dec 09, 2016

£16,740 to £19,540 per annumScotland’s Rural College (SRUC) is unique in Scotland and one of the largest organisations of its kind in Europe. Our ambitious and exciting vision is to work at local, national and international levels, leading innovation and sustainable development in the agriculture and rural sectors. SRUC has four divisions, SRUC Research, Education, Finance and Professional Services, and SAC Consulting.This is a support role with responsibilities for support and IT/IS administration functions within the applications and procurement teams. Responsible for managing service desk queues for specific applications and issue/problem resolution to satisfactory conclusion.The post holder will collaborate with colleagues at all levels in SRUC to ensure that service desk queries are handled promptly, effectively and courteously.Responsibility for pre-defined user and master data maintenance. Duties include:• Handling incoming calls and emails, ensuring calls are logged• Resolution of calls, or passing to 2nd line as appropriate• Ensuring service desk calls meet defined SLAs• Ensuring services meet defined quality and governance standards• User and master data maintenance on all major applications• Day to day administrative assistance in the procurement office• Working with contracts to assist with the development of management information to aid identification of cost savingsEducated to HNC and / or Highers required. Drivers licence essential.Please note that CVs will not be accepted without a completed application form. View full job description
JobCentre Plus 2 years ago
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