Universal Credit Advisor job in Kings Lynn at Vertifi Limited

Universal Credit Advisor

Company: Vertifi Limited

Location: King's Lynn UK

Date Posted:May 11, 2018

Universal Credit AdvisorLocation: King’s LynnSalary: circa £20,000 per annum plus benefits37 hours per week (may consider part-time)12 months Fixed Term Contract with the potential to become permanentAbout the company:Freebridge Community Housing was set up in 2006 and now manages around 7,000 homes and 17 sheltered schemes in West Norfolk. We employ around 200 people, including our own Property Services team of operatives. As part of the e2 consortium, our combined aim is to build strong and sustainable communities by providing high quality affordable homes within well designed neighbourhoods.Working in our Income Team, this is an excellent opportunity to join our expanding business, to train and develop your skills further, to provide an effective arrears management service which meets the needs of both the customer and the business.  If you have some the skills we are looking for, we would love to hear from you.Duties of the Universal Credit Advisor:• Establishing contact and building relationships with customers affected by welfare reforms, providing a proactive and detailed welfare and debt advice service.• In particular you will provide advice to customers moving onto the new Welfare Benefit ‘Universal Credit’ to assist their understanding of this new benefit and to ensure rent payments are made.• Negotiating and agreeing debt repayment plans to enable customers to sustain their tenancy.• Maximising income to the business, ensuring targets and company objectives are met.• Maintaining an up-to-date knowledge of regulatory, legislative and company policies in respect of debt recovery.• Liaising with statutory and voluntary agencies as appropriate to customer circumstances.• Contacting customers by phone and at our offices, you must also be prepared to carry out home visits as and when required (driving licence and access to a vehicle required)Requirements of the Universal Credit Advisor:• Proven experience in a busy customer service environment• Proven experience in the provision of a debt or money advice service• Excellent communication and negotiation skills• Confidence in interpreting account financial detail• Good organisational skills, solutions focussedThis position is subject to DBS Clearance.If you meet the requirements and feel that this Universal Credit Advisor role is right for you then please apply today!Closing Date: Friday 18th May 2018Please note that only candidates that follow the correct application procedure will go forward to the initial screening process. View full job description
JobCentre Plus 11 months ago
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