Branch Customer Advisor Ponteland job in Blaydon at Newcastle Building Society

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Branch Customer Advisor - Ponteland

Company: Newcastle Building Society

Location: Newcastle upon Tyne UK

Date Posted: Nov 09, 2016

Departmental OverviewThe Society’s branch network represents the face of Newcastle Building Society. The main purpose of the branches is the provision of savings and mortgage accounts underpinned by solid Financial Advice for those who live in and around our branch locations. We deliver these services whilst providing excellent customer service.A priority for the branch network is maintaining great relationships with both existing and potential customers through maintaining regular customer engagement and being there to help them understand and address their ever changing financial needs.We aim to be central to the Communities in which we are located providing support to charities, schools and good causes that exist locally.  Role SummaryUnderstand how best to help customers by applying the branch understanding needs process, suggesting options customers may consider and identifying leads for the relevant advice specialists.Responsible for till operation, cash management, branch administration, servicing, balancing and cash replenishment.Efficiently complete all administration in relation to customer enquiries, leads and sales, utilising the Societies customer management systems.This is a full time role (35 hours) - Mon-Fri 9-5 and Saturdays as required on a rota basis.Skills and ExperienceAs a Customer Advisor, you will be working as part of an already successful team that provides 1st class, market leading customer service.You will possess great communication skills that will result in high levels of customer satisfaction and customer advocacy for use of our products and services.A proven ability to work as part of a team and deliver the high standards we require is essential. View full job description
JobCentre Plus3 weeks ago
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Branch Customer Advisor Ponteland jobs in Blaydon

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