As Senior Helpline Support Officer you will look after a group of 24 Helpline Support Volunteers, placing them on a rota to handle telephone enquiries about MS. Position; Senior Helpline Support Officer Type: Maternity Cover up to one year/ Full time 35 hours per weekLocation: MS National Centre/ Home based, London Salary: £31,397 - £36,392 plus excellent benefitsSalary Band: Band F:Department: Information &Support Reference: MBSHSO074At the MS Society we put people affected by MS at the centre of everything we do, and its this commitment that unites us across the UK. Our vision is a world free from the effects of MS. Our ultimate goal is to find a cure, but until then, we will do all that we can to enable people with MS to live life, knowing that they do not have to face MS alone. We have launched a five year organisational strategy, making it an exciting time to join the MS Society. The strategy is based on what people affected by MS have told us is important to them, and it gives us a clear and determined focus. We have big aspirations and we need to attract brilliant new people to help us achieve our ambitious goals. This is an exciting, challenging opportunity. It is ideal for someone with experience of working alongside volunteers in a supervisory capacity, supporting and training them to fulfil their roles. An understanding of the communication and support needs of volunteers to ensure excellent volunteer retention is essential, as well as experience of successful group facilitation. You will ensure they have the correct telephony and technology in place to carry out their roles and will take responsibility for ensuring adequate Helpline cover at all times. You too will spend some of your time responding to enquiries on the national Helpline via telephone and email, providing accurate, person-centred support, sensitively and will use this knowledge to carry out debrief, training and quality monitoring with the Helpline Support Volunteers. The role will require you to work one evening every two months to provide Support groups, and occasional evening training/supervision to allow those who work/have daytime commitments to get the same training and support.You will also manage two Support &Wellbeing Facilitators staff, who will assist you with the Helpline Support Volunteers, as well as providing confidential support to staff and volunteers who are community facing. Reporting to the Helpline Services Manager, you will be part of the Helpline management team and will assist with the day to day running of the Helpline, have budgetary responsibilities and be a member of the safeguarding responders group.You will also need to problem solve, juggle a busy and varied workload and will be required to contribute to the development of the Helpline Services portfolio. You will be joining the Society at an exciting stage in its development and this is a fantastic opportunity to be part of a supportive and friendly team.We offer 27 days annual leave pro rata excluding bank holidays, travel loan and various other benefits such as supported developmental opportunities.Closing date: Friday 12th August at 8amInterview date: Wednesday 31st August or Thursday 1st September 2016 TBCTO APPLY AND FOR MORE INFORMATION:If you would like to find out more about this position and to apply, please click the button to be directed to our website to download the job description and application pack. The MS Society is committed to promoting diversity.No agencies please.
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