Helpline Support Advisor job in Chorley at The Staffing Group

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Helpline Support Advisor

Company: The Staffing Group

Location: Chorley UK

Date Posted: Aug 15, 2017

We are recruiting for a Helpline Support Advisor in the Chorley area.Extra Technical have an excellent opportunity for a Helpline Support Advisor based at our clients office in Chorley. The office is a 24 hour receiving centre providing a security monitoring service to a range of clients across the country and we are looking for a professional advisor to deliver exceptional service to their client base.As a Helpline Support Advisor you will need to have:Customer Service experience- face to face and over the telephoneExcellent IT skills and experience working with software systems and databasesExcellent communication skillsAbility to empathise anA calm methodical approach in what can be a pressured environmentDue to the nature of this service and sensitive information available to you on a daily basis you may be subject to background checks prior to commencement of employmentWorking Hours :This company run a 24/7 operation so the shift pattern once you have completed your training will be 12 hours shifts 6am to 6pm/ 6pm to 6am over 7 day working week so you do need to be flexible.Location:ChorleyDuration: PermanentPay: £17,000- £20,000 dependant on your experience.Role of a Helpline Support AdvisorDeliver excellent customer service from start to finish at all times, taking appropriate action and always go the extra mile to ensure a satisfactory resolutionYou will be able to demonstrate a positive, enthusiastic manner and commitment to deliver excellent call control skills, even in stressful situationsFull training will be given in their specific area of expertiseThe ideal candidate will be from a security monitoring backgroundIf you are interested in the above Helpline Support Advisor role please click apply. View full job description
JobCentre Plus2 months ago
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