Target Tracker Helpline and Technical Support Officer 1 role Full time - 37 hours per week - 52 weeks per year Location: County Hall, Chelmsford Starting salary: £16,998 per annum Essex Education Services (EES) is passionate about improving academic achievement, enriching education, and realising the potential of every child. The ranges of solutions we offer are being used in 128 Local Authorities country-wide, with a view to expanding this even further. As such, we are looking to recruit two dedicated and service-focused Target Tracker Helpline and Technical Support Officers to provide high quality and comprehensive technical and customer support. Our friendly team of helpline professionals come from both educational and technical backgrounds. Job duties will include, but are not limited to, the following: To take responsibility for keeping up to date with changes to functionality and new features of the software To provide regular on site and daily remote access technical support for schools in and out of Essex. To provide an efficient high quality data entry service for schools in and out of Essex To provide regular support for delegates on Target Tracker courses in and out of Essex. The outcomes of these activities are to enable schools to use the software to its full potential To accurately record in a database all details of support provided and also provide written feedback to schools & Helpline Supervisor on actions taken to resolve issues. To report billing requirements to Helpline Supervisor efficiently after work is completed. Knowledge, Skills and Experience required: Maths and English qualifications of at least GCSE Grade C or equivalent (or by proven experience) Well developed working knowledge of Microsoft Office applications is essential Good level of general IT skills including software installation Knowledge of all stages of the Primary Curriculum, current DCSF and other strategies and how pupil assessment is managed in schools and reported to Ofsted Telephone helpline support Use of Excel and other Microsoft Office software Use of Internet/online products As part of your role you will occasionally be required to travel to schools around the country. Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit. Essex County Council are proud to offer an excellent benefits package to all of our employees. This includes: A Local Government pension scheme Interest free bus & rail season ticket loans, from £100 - £5,000 as well as pool bikes & a car sharing scheme Childcare voucher scheme Excellent opportunities for personal & professional development through our specialist L&D teams Extensive induction programmes At least 22 days annual leave + 8 bank holiday days (rising to 29 days Dependent on grade & length of service) Continued service benefits Staff discounts in gyms/travel agents/car sales/restaurants & days out Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
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