Helpline Support Team Leader job in London at Hays

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Helpline Support Team Leader

Company: Hays

Location: London UK

Date Posted: Dec 28, 2016

Temporary Support Required for Government Department. Customer Service & Admin Your new company Working within a key government department, this directorate is responsible for ensuring that people management meets the required standards to get the best out of everyone. You will be working in the heart of Westminster close to all amenities and transport links. Your new role You will be responsible for taking the lead in Head Office support for customers and delivery partners. Key duties include but are not limited to managing the helpline including calls are queries that come through, handle customer complaints including correspondence. As a wider role you will be making an input towards business strategy and the wider team. You will also be acting as line manager to 2 to 3 people within the team. What you'll need to succeed You will need to have customer service at the heart of what you do. You will also need to have strong analytical and problem solving skills. Experience of supporting other team members will also be a huge advantage. This is a public sector organisation, the ideal candidate will have experience of working within this industry. What you'll get in return You'll be working on a temporary basis for 6-8 weeks, receiving competitive rates of pay plus holiday pay accrual. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk View full job description
JobCentre Plus3 weeks ago
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