Helpline And Technical Support Officer job in Harlow at Adzuna

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Helpline and Technical Support Officer

Company: Adzuna

Location: Essex UK

Date Posted: Feb 01, 2016

Helpline & Technical Support OfficerTarget Tracker Term-time only - 39 weeks per yearFull-time hours - 37 hours per weekLocation: County Hall, ChelmsfordStarting salary: £14,759 per annum (already pro rata'd) Primary School work experience strongly desired Essex Education Services (EES) is passionate about improving academic achievement, enriching education, and realising the potential of every child. The ranges of solutions we offer are being used in 128 Local Authorities country-wide, with a view to expanding this even further. As such, we are looking to recruit a dedicated and service-focused Target Tracker Helpline and Technical Support Officer to provide high quality and comprehensive customer support. Our friendly team of helpline professionals come from both educational and technical backgrounds. Job duties will include, but are not limited to, the following:To take responsibility for keeping up to date with changes to functionality, new features of the software and relevant educational knowledge.To provide regular on site and daily remote access support for schools in and out of Essex.To provide an efficient high quality data entry service for schools in and out of EssexTo provide regular support for delegates on Target Tracker courses in and out of Essex.Knowledge, skills and experience: Maths and English qualifications of at least GCSE Grade C or equivalent (or by proven experience)Knowledge of all stages of the Primary Curriculum, current DCSF and other strategies and how pupil assessment is managed in schools and reported to OfstedWell-developed working knowledge of Microsoft WindowsGood level of general IT skills including software installationTelephone helpline supportUse of Internet / online productsYou can also find out more about Target Tracker via our website As part of your role you will occasionally be required to travel to schools around the country.Essex County Council are proud to offer an excellent benefits package to all of our employees.Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.Our aim is to be an equal opportunities employer. We welcome applications, regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit. Working for Essex welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Working for Essex is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.Salary: £14759 per annum + already pro rata'd. Date posted: 13/01/2016 View full job description
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Helpline And Technical Support Officer jobs in Harlow

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