Shopfloor Supervisor About us: Shuropody are the UK’s leading footcare provider, specialising in everything to do with the wellbeing of feet. Founded in 2006, we are the UK’s only foothealth retailer. Across eighty sites nationwide we offer Healthy Footwear, Orthotics, Specialist Footwear, Footcare and an In-store Podiatry Service. We are constantly striving to provide the highest quality service and expert advice to help you stay healthy, active and pain free. We deliver a unique total footcare service through over 150 clinics nationwide to more than 250,000 patients. We are the UK’s largest private provider of podiatry services. Over 160 HPC registered podiatrists work with Shuropody to give you the highest quality footcare. Purpose: As a Shopfloor Supervisor within Store, you are responsible for the day to day operation of the store and supporting all aspects in the absence of the Store Manager. Knowledge of foot care is not necessary, but experience in retail is required at Supervisor or Assistant Manager Level. This includes running daily operations and leading by example, ensuring consistent levels of quality in all areas of service, the management and motivation of the team, all governed by a strong decision making ability and sense of responsibility. Roles and Responsibilities: Tasks typically involve but are not exhaustive: Driving sales and key KPI’s through strong leadership in the absence of the Store Manager. Taking control, ownership and accountability of Store Operations and Team performance in the absence of the Store Manager, including responsibility for opening and closing the store as required. Displaying skills in leadership in relation to managing and motivating a team to increase sales and ensure efficiency. Being the liaison between staff and management to ensure relationship building in a diplomatic manner. Continually supporting the Shopfloor Team, talking to colleagues and customers professionally. Handling staff concerns and ensuring investigations are conducted in line with Policy, as well as being confident to carry out one to one informal conversations (documented where necessary). Picking up any formal complaints in the absence of the Store Manager. Ensuring high standards for quality, customer service and health and safety are consistently met. Preparing bank deposits as required and being responsible for this in relation to security. Handling cash on a daily basis when serving customers and preparing bank deposits. Determining customers’ needs through professional means and clear communication. Handling and supporting the Team on customer complaints within Store, escalating to the Store Manager where necessary or Regional Manager in the absence of the Store Manager. Assisting the Store Manager in organising special promotions, displays and events. Having a keen awareness of product knowledge within Stores when advising customers. Restocking merchandise and assisting the Store Manager in decisions regarding stock levels. Keeping the store tidy and clean, including counters and seating areas, as well as staff room and other communal areas whether visible to customers to not. Assisting and supporting the Store Manager in other duties as instructed. Skills and Attributes Confidence, drive and enthusiasm for the role – accentuated by customer interaction Strong commitment to customer service Has strong verbal and communication skills Ability to work under pressure Ability to build positive relationships with the customer and staff Continually reflects strong team spirit Has a good understanding of product knowledge Possesses a competitive spirit and a desire to sell Has positive problem solving skills Keen and ambition to develop leadership skills and demonstrate this to show reliability Experience of working in retail essential at supervisor or assistant level Vacancy Details: This current vacancy is for a full time role based at our Swindon Store. The role will be for 37.5 hours a week over 5 days between 9am and 6pm including weekends, for further information please contact our recruitment team by email (firstname.lastname@example.org).
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